A clear next step for a disabled vehicle
Roadside help or a tow? Start with the vehicle’s condition.
Tell us what happened, where the vehicle can be accessed, and whether it can roll, steer, or shift into neutral. We can help identify whether roadside service may solve the problem or whether transport is the more sensible next move.
Explain the Vehicle IssueDetails to have ready
- Your pickup point and a safe way to identify the vehicle
- The vehicle’s year, make, model, and current condition
- Whether you need a jump start, tire change, or tow
- Any access limits, damage, locked wheels, or low clearance
- Your preferred repair shop or other destination if towing is needed
Choose by condition
What roadside assistance can address
Battery trouble
A jump start may help when the battery is discharged and the vehicle is otherwise in workable condition. Share any warning lights, unusual sounds, or repeated starting trouble before service is arranged.
Flat tire
A roadside tire change may be appropriate when the vehicle has a usable spare, the wheel can be reached safely, and there is no apparent wheel or suspension damage.
Vehicle that cannot continue
If roadside help will not return the vehicle to usable condition, towing may be the right handoff. The vehicle’s drivetrain, damage, clearance, and wheel condition can affect the towing method.
From breakdown to next move
How the handoff works
- Describe the problem. Explain what the vehicle is doing and what happened immediately before it stopped.
- Confirm access. Share the pickup point and note obstacles, restricted access, traffic exposure, or parking constraints.
- Select the service. The reported condition helps determine whether to arrange roadside help or a tow.
- Set the destination. If transport is required, provide the repair shop or other intended destination and confirm it can receive the vehicle.
Florida Best Towing may connect callers with available independent towing and roadside providers. Service availability and the appropriate method depend on the vehicle, location, access, and provider availability.
Driver questions
Before you arrange roadside help
Does roadside assistance include jump starts and tire changes?
These are common roadside services. A jump start depends on the battery and vehicle condition. A tire change generally requires a usable spare and safe access to the wheel. If roadside service is not suitable, towing may be recommended.
What if I have a flat tire but no spare?
Tell the dispatcher that no spare is available. The practical next step may be towing the vehicle to a tire shop or another destination you choose.
What should I do while waiting?
Move away from traffic if you can do so safely, follow posted rules, and avoid working beside an exposed vehicle. Keep your phone available and share any change in the vehicle’s location or access.
Can a vehicle be towed if it will not shift into neutral?
Often, but that condition must be disclosed before dispatch. Locked wheels, drivetrain type, damage, and available access can affect the equipment and loading method.
How is the service cost determined?
Cost can vary with the requested service, vehicle condition, pickup access, distance, destination, and equipment needed. Ask for the applicable terms before authorizing service.